TERRENCE H Los

Refund on accidental purchase

Accidentally made purchase on "Jackpot Party ". Somehow I turned my phone on, opened the app, closed all the ads, selected the buy option, selected the largest offer possible, authorized the purchase, the closed the the payment screen then backed all the way out of that screen, turned off my screen. While it was in my side pocket of a pair of cargo shorts in a matter of 45 - 60 seconds. That's a little too much for me to believe I did that fast, it would take me longer had i been trying to do it
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Loss:
$249
Pros:
  • Loved playing the games
Cons:
  • Unauthorized charges
  • Unable to contact

Preferred solution: Full refund

User's recommendation: Make sure you dont allow purchases before downloading

Jackquest V

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Verified Reviewer

Unauthorized charges

So every week there are two charges on my bank account one for 5.34 other is 10.69. I need all my money back i dont have a clue what it even is has me in financial trouble with bank
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Cons:
  • Cant find website
  • No phone conversation
  • Unauthorized charges

Preferred solution: Full refund

Virginia L Hht

Charge

Is this some type of Casino games? If so which one? Trying to find out my cost on a monthly basis.
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Pros:
  • Great passtime
Cons:
  • No contact phone

Preferred solution: Trying to figure out if it is a game I am paying for on a monthly basis?

User's recommendation: name of game?

Anonymous
map-marker Eagle, Michigan

Purchased coins, took my money never gave me my coins

I just purchased 660,000,000 coins for $24.99 plus tax. You charged my credit card and didn't give me my coins.
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Anonymous
map-marker Houston, Texas

Charge for coins and didn't get any

You charged me 10.81 two times and didn't get my coins asking for a refund it was only one time for 10.81
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Anonymous
map-marker Eagle, Michigan

Paid for coins and did not get them

Paid for 660,000,000 coins and did not get them. Charged my credit card.
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Sarah W Onu

I have an invalid charge on my bank account and I'm seeking an immediate refund

I have a charge for 6:23 2020 for $10.69 I do not know what this charge is for and I expect a full refund My name is Sarah Wehrmann My address is 4108 North 210th Street Elkhorn Nebraska 68022 the email associated with this charge might be slw060708@***.com and the email SLsears1@***.com Please read the amount of discharge
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Loss:
$11
Pros:
  • I never playedit
Cons:
  • Cant find website
  • Unable to contact
  • Charged my bank account was bank account unauthorized

Preferred solution: Full refund

Anonymous
map-marker Omaha, Nebraska

Jackpot party app. I rebooted the app. lost all my points and games

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I had trouble with the app.jackpot party.I rebooted the app.and it took all my points games I had over 9 billion points and over 400 games.someone *** your app, and call me and told me they took my points.They try to say I was cheating.If you look at my play,you would know I wasn't.These hackers got my phone number from my complain to you.
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William G Suk
map-marker Kansas City, Missouri

Never received my coins on 2 purchases today for$24.99 and they reset my game and lost 1,741,000,00 plus coins

want to know why our game was reset after me purchasing coins for $24.99. On two separate occasions today. We had 1,741,000,000, and we were on at least level 68 plus i was on level 25 on bingo. The reason I made a purchase for more coins was because I had to win 400 million coins to play bingo. I was charged 2 times for $24.99 for coins and never received them and I'm back to the start on 7 hot shot casino.
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Loss:
$50

Preferred solution: Full refund

Robert D Wwu

Remove card from your computer

Logged onto Monopoly slots and got a window that said purchase complete for 900k coins. Checked my account and found it cost me $53.35. I didn't place the order this time and want my card number removed so it doesn't happen again.
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Loss:
$53
Pros:
  • Like the slot games
  • Love the slot games they provide
Cons:
  • Can not find a way to remove my card info from their system

Preferred solution: Remove my card info from your system. If I decide to purchase again I will re enter it.

Patricia M Lvw

Account

Someone charged my account and I have no idea what this is Im requesting a refund. johnnybegood32514@***.com
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Loss:
$10

Preferred solution: Full refund

Anonymous
map-marker Downey, California

Refund

217**** Thats the number of my review i was told to come here and share this. So my problem was that i accedentaly purchased something in 88 fortunes slots and i want a refund i wasnt able to refund threw google play and they told me to come here
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Toni S Xjb

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Verified Reviewer

Bankrupt and ruined credit, $6,000 fraudulent charges

Im 2019 i played quick hits slots and from time to time purchased coins. I never paid to much attention to my credit card bill cause I had such a high limit and just paid it off every month and I have never had any issues with in app purchases before. Well I noticed after a month my bill was higher than normal and did not think to much of it until the next month when not only was I maxed out but was 4,000 over my limit. I began to notice that everytime I made a purchase it would double, triple and in some instances repeat charges 5 times in a row especially when i purchased the 49.99 package. All the charges would 2 minutes or less within each other. I suggested to Google it may be a glitch on the companies part but either way I needed the $6,000 in unauthorized charges refunded. Since there was so many it took me 2 weeks to fully go through and figure out the purchases I did make from the ones that got stuck on repeat. But in the end google only refunded me 49.99 out of $6,000. Google told me to contact the developer which the link takes you to a blank page. I contacted the game itself they told me they dont handle anything with the money or payment side of things and to contact Google. Like wtf. So I tried to resolve this through my credit card company which said they can not do a thing for me because it was through PayPal, PayPal will not help refund me because it was through Google pay which in a full circle just tells me to contact the developer. So I am on the *** of filing bankruptcy because I just can not keep up with the payments and finance charges on my credit card, I had perfect credit and now I cant even cosign a loan for my kids. Recently I had downloaded another slot game not realizing it was by phantom efx. These days I spend 2.99 to 9.99 every now and then but never more than once a day and I never purchase the same amount twice in a row and have never had any issue since 2019 but of course I looked the day after I made 2 purchases and 9.99, 3 times one right after the other, then 2.99 one right after another. HOW IS THIS COMPANY GETTING AWAY WITH THIS!!! Anyone interested in a class action lawsuit?
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Loss:
$6000
Pros:
  • Loved playing the games
Cons:
  • No customer service
  • Charges card repeatedly
  • Unauthorized charges

Preferred solution: Full refund

User's recommendation: Phantom efx will rob you blind while your sleep

Leamon Owx

Refund

I bought credits for fortunes 88 14.99 they never gave me my credits I wrote them never got back to me Google play card
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Loss:
$15
Pros:
  • Slot games
  • First time with problem

Preferred solution: Deliver product or service ordered

Pamela A Fxi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rip off and made unauthorized purchase

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Used my credit card without my authorizations
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Loss:
$1998

Preferred solution: Full refund

User's recommendation: Scam