As a customer who purchased 8 games at $19.99 each and due to issues Phantom EFX is having with server I am not able to access my remaining available downloads. As a compensation for the loss of three (3) of my games Enchanted Realms , Mysteries of Cleopatra and God of Olympus I was offered 10,000 bonus coins.
I do not need the bonus coins I would like to have access to my remaining downloads or a refund . I have contacted Phantom EXF several times and no one from technical support is able to help me get my games reinstalled.
Reason of review: I am not able to gain access to my downloads.
Monetary Loss: $60.
Preferred solution: Full refund.
I didn't like: Not being able to access my downloads.